Job Description

Who you are:

An ambitious administrative professional with condominium portfolio management experience. You understand how best to schedule your day and can reprioritize based on incoming requests. You are organized, efficient, and can multi-task in a sometimes-hectic environment. You can switch seamlessly between a phone call, a client walk-in, and a time-sensitive task. You work well under pressure while maintaining a positive attitude.

Who we are:

For over 20 years, Hales Property Management has been the industry leader in property management. Our mission is to proactively manage buildings through anticipation of client needs, effective communication, complete transparency, and compassion. Our AWARDS and reviews speak to who we are and how we strive for excellence.

What we offer:

• Industry-Leading Healthcare: Medical, Dental, Life, HSA
• Retirement savings Plan
• Competitive Compensation Packages (based on experience)
• Bonus Opportunities (based on performance)
• Work from Home & Flex Schedules
• Generous PTO Package
• Corporate Sponsored Wellness Program
• Quarterly Company Outings/Events
• Etc.

The Job:

The Condominium Portfolio Community Assistant (CA) role is a FAST-TRACK MANAGEMENT opportunity. New recruits undergo an extensive training program that prepares them to manage a condominium portfolio within 6-12 months. Alongside this, CA's provide a wide variety of support services for building Community Association Managers and work with team members, vendors, and clients to execute tasks as needed.

Building Support Services

• Assist Community Association Managers with executing various building-related tasks and projects.
• Schedule service and maintenance requests (plumbing, repairs, etc.).
• Obtain bids for projects and meet with vendors and clients at building locations.
• Update building intercoms and install nameplates for mailboxes and intercoms as needed.
• Coordinate building key distribution to vendors, contractors, and clients.

Administration & Customer Service

• Provide excellent customer service to clients, vendors, and team members.
• Respond to incoming resident requests and tasks promptly and completely.
• Create and distribute mass communications to residents.
• Assist managers with vendor invoice inquiries and approvals.
• Oversee and coordinate small internal and external projects such as key organization, etc.

Requirements:

Skills & Abilities

• Provides quality work while multitasking many different responsibilities.
• Operate independently under tight deadlines and limited supervision.
• Demonstrate excellent customer service, writing and communication skills.
• Work with sensitive information and maintain confidentiality.
• Computer proficiency to include Microsoft Office Applications (Outlook, Word, Excel), and some use of QuickBooks.

Experience/Education/Training

• Bachelor's degree (B.A./B.S.) in Real Estate, Business or a related field, or the equivalent combination of education and experience.
• 1-2 years of real estate and/or property management experience preferred.
• Real Estate experience and Community Association Manager (CAM) and Certified Manager of Community Associations (CMCA) licenses preferred.

Special Requirements

• Potential physical demands may include lifting up to 35 lbs; standing, sitting, walking, and occasional climbing.
• An employee is required to work at a personal computer and/or talk on the phone for extended periods of time.
• Ability to work extended/flexible hours and occasionally weekends to meet deadlines.
• Ability to respond to emergencies (both during and after business hours) in a timely manner.
• Local travel (Chicago). Must have a valid driver's license and reliable transportation.

Disclaimer: This is not an all-inclusive job description. Duties and responsibilities may change at any time. Hales Property Management, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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