Position Overview/Project Details: Performs necessary duties in supporting a large volume of patients, both new / prospective and current / established, in scheduling and relaying information to or from care team, using established scheduling guidelines; and in facilitating internal communication across organization. Responds to calls, faxes, email, in basket messages, from patients and or those calling on their behalf, providers, care team, and or leadership in support of timely, compassionate and accurate scheduling Processes referrals appropriately, as directed by department polices and business rules. Identifies crisis situations, elicits key information, and manages the call accordingly. Collects relevant caller data accurately and quickly during the telephone conversation
Minimum Qualifications & Experience: Two years related experience in a medical office/healthcare setting or in a call/contact center.
Minimum Education: High School or equivalent
Special Qualifications/Certifications Required:
Location (If remote, list as so): Irwindale/Hybrid
Schedule: 830am-5pm
FTE Conversion/Extension possibility? Yes
Interview Type (phone, Teams, in-person, etc.): Teams
Any other information you'd like suppliers to know: Strong customer service skills Display tact / diplomacy in dealing with callers / visitors Remain clear and accurate when speaking Be detail-oriented, take initiative, and work well with others Excellent verbal / written communication skills and organizational skills Bi-lingual preferred Foster and promote a positive image Answer telephones Compile data Input data into computer programs Maintain filing systems Research information.
Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature.
Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.5-10 years of experience
Regards,
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