Job Description

Coordinator, Digital Strategy & Label Engagement - Santa Monica, 90404, United States of America

How We LEAD:

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

We’re looking for a highly organized, proactive, and detail-oriented individual to join our team as  Coordinator, Digital Strategy & Label Engagement. This role will support both the  SVP of Digital Strategy & Business Development and the  SVP of eCommerce & Artist Services (Interscope Capitol)in managing day-to-day operations, executing digital initiatives, and helping deliver best-in-class fan experiences across UMG’s eCommerce and CRM verticals. You’ll work closely with internal teams across Famehouse, Bravado, and UMG labels to drive meaningful fan engagement through data-driven strategy, storytelling, and execution.

How You’ll CREATE:

• Support both SVPs in daily operations, including schedule management, meeting coordination, and preparation of materials and follow-ups.

• Manage administrative tasks such as processing invoices, expense reports, and travel bookings.

• Gather, organize, and liaise with cross-functional teams including Store Management, Site Experience, CRM, and Technology to ensure key initiatives and deliverables are executed on time.

• Conduct QA checks on artist and label webstores to ensure seamless user experience, accurate merchandising, and functional site operations.

• Assist in research and insights gathering to inform digital strategies, partnership opportunities, and emerging trends in eCommerce and fan engagement.

• Build and design presentations (in Keynote and Google Slides) for executive updates, performance recaps, and partner communications.

• Compile and distribute monthly reports summarizing key metrics across CRM, audience engagement, and eCommerce.

• Support project timelines and documentation for cross-departmental initiatives, ensuring all stakeholders are aligned.

• Collaborate with internal and external partners to streamline communication, share updates, and track progress across multiple campaigns and initiatives.

• General administrative support including scheduling, document management, and coordination of interdepartmental meetings.

Bring Your VIBE:

• 1-2+ years of relevant work experience in digital marketing, eCommerce, or fan engagement — ideally within music, entertainment, or tech.

• Strong interest in the intersection of music, fandom, and digital innovation.

• Exceptional organizational skills and meticulous attention to detail — you never let things fall through the cracks.

• Excellent written and verbal communication, with the ability to interface effectively with multiple stakeholders.

• Proactive self-starter who anticipates needs, stays ahead of deadlines, and thrives in a fast-paced environment.

• Confident juggling multiple projects, priorities, and timelines simultaneously.

• Advanced proficiency in Google Workspace, Microsoft Office, Keynote, Excel, and Google Sheets.

• Experience with  Monday.com and  Shopify preferred.

• Familiarity with CRM tools or fan engagement platforms is a plus.

• Based in  Los Angeles , with in-office presence expected.

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