Customer Service Representative - Entry Level Job at GVA Inc., Richmond, VA

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  • GVA Inc.
  • Richmond, VA

Job Description

We are hiring an Entry-Level Customer Service Representative to provide face-to-face customer support in a professional, team-oriented environment. This role is perfect for individuals who enjoy working with people in person and want to build a career in customer service, client relations, and customer experience . No prior experience is required — we offer paid training and hands-on mentorship .

As an in-person Customer Service Representative, you will assist customers directly, ensure a positive on-site experience, and help build long-term relationships.

Responsibilities

  • Greet and assist customers in person with a friendly, professional attitude

  • Provide product or service information and answer customer questions on-site

  • Resolve customer concerns efficiently while maintaining high satisfaction

  • Build strong customer relationships through face-to-face interaction

  • Maintain accurate records of customer interactions when required

  • Collaborate with team members to ensure smooth daily operations

Qualifications

  • Strong interpersonal and communication skills

  • Positive, outgoing personality and customer-first mindset

  • Ability to work in a fast-paced, in-person environment

  • Strong problem-solving skills and attention to detail

  • Must be 18+ and authorized to work in the U.S.

  • No phone calls or email support required

  • No prior experience necessary — paid training provided

Benefits

  • Paid training and ongoing mentorship

  • Competitive entry-level pay plus performance bonuses

  • Medical and dental benefits

  • Hands-on experience in in-person customer service and client relations

  • Clear opportunities for career growth and advancement

  • Supportive, team-focused workplace culture

Job Tags

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