Job Description

About this role:

Wells Fargo is seeking a Senior Business Accountability Specialist within the Commercial Banking, Collateral Operations Organization.  Learn more about career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Serve as primary point of contact for third party service provider engagements supporting high risk vendors used by multiple Consumer Lending businesses in Collections Recovery Process. 
• Responsible for meeting Third Party Program requirements and ensuring adherence to corporate policies
• Maintain relationships at all levels of the organization, including the line of business partners, Control team members, Supply Chain Management, Enterprise Testing & Validation and other key business partners
• Under limited supervision, this position will be responsible for meeting Third Party Program requirements and ensuring adherence to corporate policies.
• Independently make decisions and resolve moderately complex issues while leveraging solid understanding of the business’s functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; lead peers and key business partners to meet deliverables and drive new initiatives
• Manage vendor adherence to all third-party risk management program requirements including performance management, escalations, risk identification and risk mitigation
• Participate or lead special projects that include comprehensive risk mitigation, root cause analysis and data analysis
• Effectively monitor and communicate operational, contractual, regulatory, and testing controls that are applicable to vendors
• Comprehensive understanding of Debt Collection MRs: FDCPA, Reg F, SCRA, UDAAP, ADA, etc.
• Demonstrated ability to create and maintain strong interpersonal relationships at all levels of the organization, including the line of business partners, Control team members, Supply Chain Management, Enterprise Testing & Validation and other key business partners
• Issue resolution (point of contact for escalation of issues), communicate with leaders including steering committee members on the issue, corrective action and validation process to remediate the issue. 
• Collaborate and consult with peers, colleagues, and mid-level managers to address current and emerging risks associated with business activities and operations, and provide guidance or support in interpreting, developing, and implementing risk-mitigating strategies
• Partner with peers and the business in interactions with external parties to support appropriateness and timeliness of response, and effectiveness of communications and materials
• May serve as a mentor for lower-level staff

Required Qualifications:

• 4+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of Financial Services experience
• Experience with managing end-to-end process of lien perfection and title management for secured loans
• Demonstrated experience working with auditors, regulators, and/or testing teams including experience crafting risk-based responses for any findings
• Experience understanding and interpreting reporting and creating presentation decks
• Ability to execute in a fast-paced, high-demand, environment while balancing multiple priorities
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to develop partnerships and collaborate with other business and functional areas
• Exceptional organization, analysis, decision making, and problem resolution skills
• Ability to critically think through various complex scenarios, multiple systems & processes
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Experience creating strong visual PowerPoint presentations and confidently delivering to management and senior leader
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Job Expectations:

• This position offers a hybrid work schedule

Job Location:

• Des Moines, IA

This position is not eligible for VISA Sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit  Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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