Job Description

Retail Store Manager (Center Manager) — The UPS Store (Nebraska)

Location: Grand Island, NE (Retail Storefront — Not Warehouse/Corporate)
Employment Type: Full-time
Compensation: Starting at $18.50/hour (Manager-in-Training rate; increases based on experience and performance) + performance bonus
Schedule/Hours: Mon–Fri 8:00am–6:30pm; Sat 9:00am–3:00pm; Sun 9:00am–3:00pm (Weekend availability required as scheduled)

Position Overview

This position is for the retail location of The UPS Store —not a warehouse or corporate role. The Retail Store Manager is responsible for the day-to-day operations of the retail center. The Store Manager will open and close the store, manage productivity, ensure the team delivers world-class customer service, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner.

The Store Manager is ultimately accountable for profit/loss performance, continuous improvement, service delivery levels, personnel management, and business development .

About Us

The UPS Store is a network of individually owned and operated franchised service centers specializing in small business solutions. Our organization consists of five Nebraska locations including Bellevue, Omaha, Grand Island, North Platte, and Kearney .

Ideal Candidate

The ideal candidate has post–high school education (college coursework, degree, or technical school), 5 years of customer-facing retail management/store operations experience , strong leadership skills, excellent computer/software knowledge, and the physical ability to perform the job (lifting, bending, etc.).

You “listen and lead,” bring energy and accountability, and can motivate a sales-driven retail team to optimize performance.

Responsibilities

• Perform personnel management including recruiting, hiring, training, scheduling, and coaching associates
• Schedule work assignments and facilitate weekly or monthly staff meetings
• Monitor, evaluate, and maximize customer service delivery and customer satisfaction
• Maintain weekend availability as required by scheduling needs
• Manage store financials and prepare/provide reporting to the franchise owner
• Manage inventory (ordering, receiving, organization, accuracy)
• Review daily employee timecards/timesheets and submit for payroll processing
• Oversee store maintenance including cleanliness, safety, and organization
• Perform other duties as assigned

Qualifications

• 5 years of customer-facing retail operations experience
• Post–high school education preferred (degree/coursework/technical school)
• Previous store management experience preferred, including personnel management
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong management and leadership skills; ability to coach performance and drive accountability
• Willing to accept full accountability for store operations and results
• Ability to perform physical aspects of the role (standing, lifting, bending, carrying)

Pay & Growth

• Starting pay: $18.50/hour (Manager-in-Training rate)
• Increases: Based on experience and performance milestones (operational readiness, KPIs, and team stability)
• Bonus: Performance-based incentives tied to measurable store outcomes (customer service, sales execution, operational controls)

Benefits

• Flexible schedule (no late nights)
• Holiday pay & sick pay
• Paid training
• Employee discounts
• Uniforms provided

How to Apply

Email your resume and a brief introduction to dnkolesnikov@gmail.com
Or call/text (402) 830-1200 with questions or to schedule an interview.

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: 40 per week

Work Location: In person

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