Job Description

** This remote work opportunity is open to Florida residents only. **

Most contact centers suck; ours doesnt! Imagine starting each day excited to work alongside mission-focused teammates and inspiring leaders.

If youre eager to use your expertise in addressing customer concerns via phone digital chat social media and SMS/text to redefine award-winning customer experience this is your chance.

Were proud to be nationally recognized in 2025 as number 25 on The Wall Street Journal Top 100 list of Americas Most Loved Workplaces. Come grow with us. Consider joining our team of passionate culture warriors.

Work for Delta Defense the private company that provides Marketing Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life freedom and finances for responsible American protectors. Learn more about the USCCA at Center Service & Inside Sales Advisor - Position Summary:

• Engage with USCCA members and prospects through inbound and outbound calls and chats.
• Build deep connections helping members become the best protectors of themselves and their families.
• Understand individual needs and educate on membership value through needs-based sales.
• Provide outstanding service with account updates payments and membership purchases.
• Make a difference every day delivering an award-winning customer experience.

Elevate your career with us and reap the rewards of your success!

• Starting salary $21.00/hour
• Shift premium available based on days and hours worked
• Eligible for commission
• 23 Days of Personal Time Off 8 Company Holidays plus paid day of Volunteer Service annually
• 100% Remote work from your home office; say good-bye to commute time and to traffic!
• Robust Insurance Coverage Options: Medical Dental Vision HSA FSA Life STD & LTD

Contact Center Service & Inside Sales Advisor - Essential Duties & Responsibilities:

• Engage with customers members and prospects via voice and digital channels to resolve issues and strengthen relationships.
• Provide knowledgeable respectful responses without scripts.
• Stay informed about products services and promotions.
• Use a find needs fill needs approach to offer solutions and sell memberships and products.
• Address concerns with empathy and detail retaining members contemplating non-renewal.
• Follow up to ensure exceptional service.
• Achieve performance targets for efficiency sales and retention.
• Collaborate with your team for continuous learning and growth.
• Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience:

• High School diploma or equivalent required. Associates degree or higher preferred.
• This is not an entry level role and requires prior work history in a customer service or sales role. Experience in fielding customer concerns by phone digital chat social media and SMS/text is a plus.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Excellent interpersonal skills complemented by strength in both written and verbal communication.
• Demonstrated ability to employ patience empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Able to work equally as well in a team environment in-office or remotely.
• Self-defense knowledge and training familiarity with firearms is preferred but not necessary.

New hires must complete full-time paid training which includes onboarding products and systems sales and service and preparation for the Producer Property and Casualty Licensing. Required training runs Monday through Friday 8:00am-4:30pm Central for the first 8 weeks upon hire. Training is virtual for remote employees.

Now hiring Full Time employees for 40 hour/week openings and the following shift schedules :

• Tuesday through Saturday 1:30pm - 10:00pm CDT (5 x 8)
• Sunday through Thursday 1:30pm - 10:00pm CDT (5 x 8)

Now hiring for a January 19 2026 start.

** This remote work opportunity is open to Florida residents only. **

If you are interested in this role but do not reside in Florida please visit our Careers page to view other open positions.

Benefits information can be reviewed at: Delta Defense Careers

Anticipated application close date: January 9 2026

** Please check your email after submitting your application. To advance in the hiring process you must complete the requested online assessment. We look forward to reviewing your application. **

PM19

LI-#REMOTE

Required Experience:

Unclear Seniority

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