Job Description

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

Job Description

• Schedule: Monday and Friday 8am-630pm
• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
• Route escalated calls to the appropriate department and personnel.
• Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Answer a high volume of calls

Qualifications

• High School Diploma or equivalent
• Strong customer service skills; ability to diffuse client frustrations
• Excellent interpersonal and communication skills
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills

Additional Information

What We Offer!

• Competitive compensation package
• 401(k) plan with company matching options
• Generous Paid Time Off
• A rich benefits package, including medical, dental, life and long-term disability insurance
• Progressive Leadership Development Programs
• New York's 529 College Savings Program
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
• FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
• Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
• And much more!

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